Frequently Asked Questions

At Biophenolics, we believe that taking care of yourself starts with understanding what you choose. That is why we want to explain clearly how we develop our formulas, what you can expect from them and how to make them part of your everyday routine.

Our formulas and the science behind them

Which Biophenolics product is right for me?

It depends on which aspect of your wellbeing you would like to focus on.

Immunophenol is designed to support the immune system and physical wellbeing. It combines zinc and vitamin D3, which contribute to the normal functioning of the immune system, with quercetin and EGCG, two polyphenols extensively studied for their biological activity and their relationship with inflammatory processes.

Nervophenol focuses on mental balance, managing everyday stress, concentration and rest. Its formula combines adaptogens and polyphenols to support you through demanding days.

Beautyphenol has been developed for comprehensive care of the skin, hair and nails, as well as visual wellbeing and healthy ageing.

Each formula addresses different needs. You can explore them individually or discover our holistic approach to wellbeing with the Complete Pack.

What are polyphenols, and why are they so important to Biophenolics?

Polyphenols are a large family of bioactive compounds naturally found in plant-based foods. They are present in fruit, vegetables, spices, tea, coffee, cocoa and olive oil, among many other foods.

They are particularly interesting because of their chemical diversity and the many biological mechanisms being investigated, including those related to antioxidant responses, cellular signalling and inflammatory processes.

At Biophenolics, polyphenols are at the heart of our formulations. We study their scientific potential and combine them with carefully selected botanical extracts, vitamins and minerals to develop food supplements with a distinctive identity.

When can I expect to notice the first results?

Although everyone responds differently, in our experience many customers begin to notice the first changes between the third and fourth week of consistent use.

Consistency matters. We therefore recommend making the product part of your daily routine, following the recommended directions and combining it with healthy lifestyle habits.

Individual experiences may vary depending on the chosen formula, personal characteristics and specific needs.

What does the Complete Pack include? Do I need to take all three products together?

The Complete Pack brings together our three formulas: Immunophenol, Nervophenol and Beautyphenol.

It is designed to help you discover each formula, understand its distinctive approach and choose how to care for different aspects of your wellbeing.

You do not need to use all three products at the same time. You can also explore the three complementary approaches featured on the Complete Pack page: physical vitality and mental balance, inner balance and longevity, and vitality and beauty from within.


How to take our products

What is the best time of day to take Biophenolics?

You can incorporate our supplements into whichever daily routine works best for you.

We recommend taking them with a meal and plenty of water. Eating food, particularly a meal containing a small amount of healthy fat, can support the absorption of certain fat-soluble nutrients and help improve digestive tolerance.

Rather than choosing a specific time of day, the most important thing is to maintain a consistent routine.

Can I take the products on an empty stomach?

We recommend taking them with food.

Some ingredients may cause digestive discomfort when taken on an empty stomach. Certain nutrients are also better absorbed when consumed as part of a meal containing some fat.

The simplest approach is to take your capsules during or after one of your regular meals, always with plenty of water.

Can I take more capsules than recommended?

No. Each formula has been developed with specific quantities of ingredients and an established daily serving.

Taking more capsules does not mean achieving better results. Always follow the directions for use provided on the product packaging.

What happens if I forget to take my supplement one day?

There is no need to worry. Simply resume your usual routine the following day.

You do not need to make up for the missed serving or double the amount. What matters is maintaining a consistent routine.

Can I combine different Biophenolics products?

Our three formulas are designed to address different aspects of wellbeing, with approaches that can complement one another.

On the Complete Pack page, you can discover three complementary pairings:

Immunophenol + Nervophenol: physical vitality and mental balance.

Nervophenol + Beautyphenol: inner balance and longevity.

Beautyphenol + Immunophenol: vitality and beauty from within.

These pairings help you identify which formulas best match your goals. If you would like to establish a combined supplementation routine, we can help you review the ingredients and directions for use of each product before you begin.

Can the products interact with medicines or other supplements?

We have not received any reports of interactions with medicines attributed to our products.

Our formulas contain bioactive ingredients selected according to scientific criteria. As with other food supplements, certain components may interact with specific medical treatments.

If you regularly take medication, we recommend checking compatibility with a healthcare professional before use.

Are the products suitable for children and teenagers?

Our formulas have been developed specifically for adults aged 18 and over.

Although many of their ingredients are found in foods and other nutritional products, the quantities and combinations used in Biophenolics have been established with the needs of adults in mind.

For this reason, we do not recommend them for anyone under 18.

Can I take Biophenolics during pregnancy or breastfeeding?

We do not recommend using our formulas during pregnancy or breastfeeding.

These are stages with specific physiological needs, and there is insufficient evidence regarding the safety of our combinations of ingredients in these circumstances.

During pregnancy and breastfeeding, food supplements should be chosen with individual guidance from a healthcare professional.


Quality, ingredients and manufacturing

Where are Biophenolics products manufactured?

All our products are manufactured in Spain, specifically in Catalonia.

We are committed to local manufacturing, working with specialised manufacturers and maintaining a close relationship with production and quality control processes.

For us, paying attention to where and how each formula is made is just as important as selecting its ingredients.

Do the products undergo independent quality testing?

Yes. Quality and food safety are fundamental priorities at Biophenolics.

We follow quality control procedures throughout manufacturing and carry out analyses through external laboratories to verify the relevant quality parameters.

Our formulas are manufactured to demanding quality and food safety standards, from the selection of raw materials through to the finished product.

Are the products suitable for vegetarians and vegans?

We offer formulas suitable for vegetarians, and Beautyphenol has a vegan formulation.

Our capsules use plant-based shells and contain no gelatine.

You can find the full ingredient list on each product page. If you would like to check a particular ingredient, we will be happy to help.

Are the products suitable for a halal diet?

Our capsule shells are plant-based and contain no gelatine.

However, suitability for a halal diet may depend on specific requirements relating to ingredients and manufacturing processes.

If you need further information about an ingredient or a particular certification, please contact us and we will provide the documentation available.

Do the products contain allergens?

No. Our formulas do not contain any of the 14 allergens subject to mandatory declaration under Annex II of Regulation (EU) No 1169/2011.

We carefully select our raw materials and pay particular attention to allergen information throughout development and manufacturing.

If you have a specific allergy or sensitivity, please contact us to discuss any details of the product's composition.

Are the products tested on animals?

No. At Biophenolics, we do not conduct animal testing on our products.

Respect for animal welfare is part of our values and our approach to developing food supplements.


Orders, delivery and customer care

When will I receive my order?

Orders placed for delivery within mainland Spain before 1:00 pm on a working day are usually delivered within 24 to 48 working hours.

Saturdays, Sundays and public holidays are not counted as working days. Orders placed after 1:00 pm are processed from the next working day.

We work with trusted delivery services to provide fast shipping and a positive shopping experience.

Do you ship outside Spain?

Yes. Biophenolics also offers international shipping.

Deliveries outside Spain incur an additional shipping charge, depending on the destination country and the conditions of the delivery service.

If you would like to receive our products in another country, please contact us and we will explain the available options and shipping costs.

What is your returns policy?

You have 30 days from receiving your order to request a return, subject to the conditions set out in our Refund Policy.

If you receive a damaged or incorrect product, or experience any issue with your order, please contact us. We will review your case and help you find a solution.

We want your shopping experience to be as carefully considered as our products.

How does the subscription work? Can I cancel it?

Our subscription option allows you to receive your products regularly and enjoy the discount displayed at the time of purchase.

You can manage or cancel your subscription whenever you wish, in accordance with the service terms. If you need help making changes or stopping an upcoming delivery, we will be happy to assist you.

How can I contact Biophenolics?

We are here to help.

You can email us at info@biophenolics.com or use the contact form on our website.

Whether you would like to learn more about our formulas or need help with an order, we will be happy to listen and offer friendly, personalised assistance.